Your sale receipts are on your profile page, under "My Purchase". In the unlikely event you forget your password, and want to access your history of sales, please click on forget password and from your email you can recover your account & again gain access of your account.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@madiilucosmetics.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@madiilucosmetics.com.

Almost always. We try to maintain an ample supply of our products but sometimes we sell more than expected and have to do a reorder. Our shipping team is on standby to be notified as soon as something goes out of stock so that the order can be processed immediately when it arrives at our warehouse.

If you want to return an item, contact us at Info@madiilucosmetics.com and we'll send you a return shipping label and instructions on how to send the package back. If you send the package back without contacting us first, it won't be accepted.